Return Eligibility

We offer a return policy to ensure customer satisfaction. Products may be eligible for return within 7 days of delivery, provided they are unused, in original condition, and include all packaging and accessories. Returns that do not meet these criteria may not be accepted.

Return Process

To initiate a return, customers must contact our support team with order details and reason for return. Once approved, instructions will be provided for returning the product. We recommend secure packaging to avoid damage during transit.

Refund Policy

Refunds are processed after the returned product is received and inspected. Once approved, the refund will be issued through the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including products that are damaged due to misuse, improper installation, or normal wear and tear. Customized or special-order products may also be non-returnable.

Contact Information

For return or refund-related queries, please contact us at info@onyxsanitaryware.com or call +91 9819214558. Our team is committed to assisting you with a smooth resolution process.